Real-time support operations monitoring and analytics
342
↓ 4.2%vs. yesterday
87.5%
↑ 2.3%Last 24h
-4
Today
23
Approaching SLA breach
Last 30 days with 7-day forecast
Created vs. Closed (Last 14 days)
Current backlog distribution
AI-generated recommendations
Backlog Declining
Backlog has decreased by 4.2% over the last 24 hours. Current trend is positive.
SLA at 87.5%
23 tickets are at risk of SLA breach. Consider prioritizing P1 and P2 tickets.
Forecast: Continued Decline
7-day forecast predicts backlog will decrease to ~328 tickets by Oct 13.
Deep-dive analytical projects for strategic improvements and automation opportunities
Quarterly deep-dive analysis of historical tickets to identify patterns, automation opportunities, and knowledge gaps.
Jan 1, 2024 - Oct 1, 2025 • 1,000 tickets
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Scheduled for Q1 2026
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Last updated: 10/8/2025, 12:27:21 PM • Data refreshes every 60 seconds